Company: MedTech Services Ltd
Address: 18 High Street, Uxbridge, London, UB8 1JN, United Kingdom
At MedTech Services Ltd, we aim to provide clear and transparent information about returns and refunds for our home blood test kits.
Customers may request a return within 14 days of receiving their order, provided that:
- The test kit is unopened and unused.
- The product is in its original condition and packaging.
- The product is suitable for resale.
- The return request is made within 14 days of delivery.
2. Non-Returnable Products
For health, safety, and hygiene reasons, we cannot accept returns of test kits that have:
- Been opened or used.
- Been used to collect a blood sample.
- Been damaged or contaminated after delivery through customer handling.
- Been returned in a condition that makes them unsuitable for resale.
This does not affect any statutory consumer rights that may apply to faulty, damaged, incorrectly supplied, or non-conforming products.
3. Return Shipping Costs
For eligible returns due to a change of mind, the customer is responsible for the cost of returning the product.
We recommend using a tracked postal service and keeping proof of postage until the return has been completed.
If a product is faulty, damaged, incorrect, or incomplete, please contact us before returning it so we can provide appropriate instructions.
4. Refund Processing
Once we receive and inspect an eligible returned product, we will process the refund.
- Refunds will be issued to the original payment method used for the purchase.
- Approved refunds will be processed within 10 days of receiving and approving the returned product.
- The time for the refund to appear in the customer’s account may vary depending on the customer’s bank or payment provider.
5. Damaged, Faulty, or Incomplete Kits
If your kit arrives damaged, faulty, incomplete, or different from what you ordered, please contact us within 7 days of delivery.
Please provide your order number and, where appropriate, photographs showing the issue.
After reviewing the issue, we may provide an appropriate remedy, which may include a replacement or refund, subject to applicable consumer rights.
6. Order Cancellation
Customers may request cancellation before the order has been dispatched.
Once an order has been dispatched, cancellation may not be possible where the product has been sealed or prepared for delivery for health and hygiene reasons.
Nothing in this policy limits any statutory cancellation or consumer rights that apply under UK law.
7. How to Request a Refund or Return
To request a return, refund, replacement, or cancellation, please contact us:
MedTech Services Ltd
18 High Street
Uxbridge, London
UB8 1JN
United Kingdom
Telephone: +44 (0) 7459 620302
Email: info@medtechlab-services.com