At MedTech Services Ltd, we aim to provide a clear, reliable, and transparent delivery service for all home blood test kits ordered through our website.
1. Order Processing
All orders are processed after successful payment confirmation.
- Orders are usually processed within 1–2 working days.
- Orders placed on weekends or UK public holidays will be processed on the next working day.
- Orders are dispatched once processing has been completed.
2. UK Shipping
We currently offer delivery within the United Kingdom.
Standard UK Delivery
- Shipping fee: £7.00 per order
- Processing time: 1–2 working days
- Estimated delivery: 2–5 working days after dispatch
- Estimated total timeframe: approximately 3–7 working days from order confirmation
Shipping charges are displayed during checkout before the customer completes their purchase.
3. Taxes
Applicable taxes are calculated and charged in accordance with UK requirements.
- VAT: 20%, where applicable.
- Any applicable VAT is included or clearly displayed in the order total and checkout process.
Important: Shipping charges and taxes are separate from the product price where applicable and are shown clearly to customers before payment.
4. Delivery Delays
Estimated delivery times are provided as a guide and may occasionally be affected by circumstances outside our control, including postal delays, severe weather, public holidays, or other disruptions.
A delivery delay does not automatically qualify for a refund where the order has been correctly dispatched and the delay is caused by the delivery provider.
5. Sample Collection and Return
Each home blood test kit includes instructions for sample collection and return.
Customers are responsible for:
- Following the collection instructions provided with the kit.
- Packaging the sample correctly.
- Returning the sample using the approved return method supplied with the kit.
6. Incorrect Delivery Information
Customers are responsible for providing complete and accurate delivery information at checkout.
MedTech Services Ltd cannot be held responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.
7. Lost or Damaged Orders
If your order does not arrive within the expected delivery timeframe or arrives damaged, please contact us so that we can investigate the matter and provide appropriate assistance.
Email: info@medtechlab-services.com
Telephone: +44 (0) 7459 620302
8. Shipping Cost Transparency
The applicable £7.00 standard UK shipping charge will be clearly displayed to customers before they complete their purchase. Any applicable 20% VAT will also be clearly shown as part of the checkout/order total.
MedTech Services Ltd aims to ensure that product prices, shipping charges, taxes, and delivery information are presented clearly and accurately to customers.