These Terms and Conditions govern the purchase and use of laboratory blood testing services and home blood sample collection kits available through the MedTech Labtest website.
By placing an order through our website, you confirm that you have read and accepted these Terms and Conditions.
1. About Us
MedTech Services Ltd, trading as MedTech Labtest, provides access to blood testing services and home blood sample collection kits in the United Kingdom.
Registered/Business Address:
18 High Street, Uxbridge, London, UB8 1JN, United Kingdom
Telephone: +44 (0) 7459 620302
Website: medtech-labtest.co.uk
Where applicable, laboratory analysis is carried out through appropriate UK laboratory partners, including UKAS-accredited laboratories within their relevant accredited scope.
2. Our Services
We provide access to a range of laboratory blood tests, health profiles and sample collection services.
Depending on the test selected, the service may include:
- A home blood sample collection kit
- Finger-prick sample collection
- Professional blood sample collection
- Laboratory analysis
- Secure delivery of laboratory results
The exact service provided depends on the individual product purchased. Customers should carefully review the relevant product page before placing an order.
3. Ordering a Test
To place an order, customers must:
- Select the required test or health profile.
- Review the product description and sample requirements.
- Provide accurate and complete customer information.
- Select the available sample collection option.
- Complete payment through the available payment method.
- Submit the order.
After an order is placed, we will send an order confirmation to the email address provided during checkout.
An order confirmation confirms that we have received your order. It does not necessarily mean that the laboratory has accepted the sample or that testing has commenced.
4. Eligibility
Our services are intended for customers who are able to legally purchase and use the relevant testing service in the United Kingdom.
Some tests may have specific requirements relating to age, sex, medication, fasting, timing of sample collection or other factors.
Customers are responsible for reviewing the individual product requirements before ordering.
Where a test is unsuitable for a particular customer, we may advise that the test cannot be processed or that an alternative service should be considered.
5. Home Sample Collection Kits
Where a home collection kit is included with the selected service, the kit will contain the materials required for the specified sample collection method, together with relevant instructions.
Customers must follow the collection instructions carefully.
A sample may be unsuitable for laboratory analysis if, for example:
- The sample is insufficient.
- The sample is collected incorrectly.
- The sample is contaminated.
- The sample is damaged during transport.
- The sample is received outside the applicable stability period.
- Required information or identification is missing.
If a sample cannot be processed, we will explain the available options where applicable.
6. Returning Samples
Customers must return samples using the return arrangements specified with their test.
Where a prepaid return service is provided, the applicable postage or courier instructions will be supplied with the kit.
Customers should return samples as soon as reasonably possible and follow any time-sensitive instructions included with the kit.
We cannot guarantee laboratory processing where a sample is delayed, lost or damaged during return delivery.
7. Laboratory Analysis
Samples are referred to the designated laboratory for analysis.
Where applicable, testing is performed by a UKAS-accredited laboratory within its relevant accredited scope.
The laboratory responsible for a particular test may vary depending on the test selected.
Laboratory procedures, reference ranges and reporting formats may vary between tests.
8. Test Results
Results will be provided after the relevant laboratory analysis has been completed.
Results may be delivered electronically through a secure results portal or by another method specified for the particular service.
The expected turnaround time is stated on the relevant product page and may vary depending on the test and sample requirements.
Turnaround times generally begin once the laboratory receives a suitable sample, rather than when the customer places the order.
Laboratory turnaround times are estimates unless a specific service expressly states otherwise.
9. Results Are Not Medical Advice
- Our laboratory testing service provides test results and related laboratory information.
- MedTech Labtest does not provide a diagnosis, medical treatment or personalised medical advice solely through the provision of laboratory testing results.
- Reference ranges and laboratory comments are provided where applicable and should be considered alongside relevant clinical information.
- If you are concerned about your results or symptoms, you should consult your GP, healthcare professional or an appropriately qualified medical specialist.
- If you require urgent medical attention, contact the appropriate emergency or urgent healthcare service.
10. Self-Referral Testing
Certain tests may be available without a GP referral or GP letter.
Where a test is advertised as self-referral, customers may purchase the test directly through our website, subject to the applicable test requirements.
The availability of self-referral testing does not mean that the test is suitable for every individual or that medical advice is unnecessary.
11. Prices and Payment
All prices displayed on our website are shown in GBP (£) unless otherwise stated.
The applicable price is the price displayed for the selected product at the time the order is placed.
Any applicable delivery, collection or additional service charges will be displayed during the ordering process before payment is completed.
Payment must be successfully completed before an order is processed.
12. Delivery of Home Testing Kits
Where a physical home collection kit is included, it will be dispatched to the delivery address supplied during checkout.
Delivery times may vary depending on the delivery service, destination and circumstances outside our reasonable control.
Customers are responsible for providing an accurate delivery address.
We are not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.
13. Cancellations and Refunds
Customers may have cancellation rights under applicable UK consumer law.
Because some testing services involve laboratory processing, sample collection or personalised services, cancellation rights may be affected once the relevant service has commenced, subject to applicable law.
If you wish to cancel an order, please contact us as soon as possible using the contact details below.
Where a refund is approved, it will normally be returned using the original payment method.
Any refund will be handled in accordance with applicable UK consumer protection legislation.
14. Unsuitable or Failed Samples
If the laboratory determines that a sample cannot be analysed because it is unsuitable, insufficient or otherwise fails the laboratory’s acceptance requirements, we will provide information about the available next steps.
Where a replacement or retest is included with the purchased service, the applicable product-specific terms will apply.
Any advertised retest guarantee is subject to the conditions stated on the relevant product page.
15. Accuracy of Customer Information
Customers are responsible for ensuring that the information supplied during ordering and sample collection is accurate.
This may include:
- Name
- Date of birth
- Contact details
- Delivery address
- Sample identification information
- Relevant test information
Incorrect information may result in delays or prevent a sample from being processed.
16. Privacy and Personal Data
We process customer information in accordance with our Privacy Policy and applicable UK data protection legislation.
Health and laboratory information is treated as sensitive personal information and is handled using appropriate safeguards.
Customers should review our Privacy Policy for further information about how personal information is collected, used, stored and protected.
17. Intellectual Property
All content displayed on the MedTech Labtest website, including text, graphics, logos, images, designs and other materials, is owned by or licensed to MedTech Services Ltd unless otherwise stated.
Content may not be reproduced, copied, modified or commercially exploited without appropriate permission.
18. Website Information
We make reasonable efforts to ensure that product descriptions, prices and service information displayed on our website are accurate and up to date.
However, information may occasionally contain errors or require updates.
Where information relating to a particular test conflicts with general website information, the specific product information applicable to that test should be reviewed before ordering.
19. Third-Party Laboratory Partners
Certain services involve laboratory analysis by third-party laboratory providers.
Where a third-party laboratory is used, the sample will be referred to the designated laboratory appropriate for the purchased test.
The laboratory’s applicable procedures and requirements may affect sample processing and turnaround times.
20. Limitation of Service
Our testing service is intended to provide laboratory testing information and does not replace a consultation with a qualified healthcare professional.
Laboratory results can be affected by biological variation, sample quality, collection conditions and other factors.
A result should not be used as the sole basis for making a medical decision without appropriate clinical consideration.
21. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes to our services, legal requirements or business practices.
The version applicable to an order will be the version in effect when the order is placed, unless otherwise required by law.
22. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the applicable courts and consumer protection laws of the United Kingdom.
23. Contact Us
If you have questions about an order, testing service, home collection kit or these Terms and Conditions, please contact us:
MedTech Labtest
MedTech Services Ltd
18 High Street
Uxbridge, London
UB8 1JN
United Kingdom
Telephone: +44 (0) 7459 620302